Customer service,answered on the first ring.
Handle the questions that fill your queue, and give your team the conversations that need a person.
What you get
Customer service
Instant answers
Order, account and policy questions answered from your documents and systems.
Smart handoff
Pass the call to a person with the context already captured.
No queue
Every caller is answered immediately, including nights and holidays.
How it works
4 steps
Add your help documents
Describe how to handle common requests
Connect your phone line
Review calls and refine
Questions
Can it transfer to a human?
Yes. An agent can transfer the call when a caller asks or when your rules say so.
Will it know our policies?
Upload your documents to the knowledge base and the agent looks answers up in them.
Keep exploring
Hear it on your own line.
Create a workspace, describe the calls you want handled in plain words, and talk to the agent in your browser first.